IT Support Engineer

Job description

Mantra Systems is a growing business in the medical device regulation industry and is recruiting to increase the capacity of our IT department.

The primary role will be working in a helpdesk environment providing technical support to employees & clients, while recording any logged incidents and queries within SLAs to resolve issues in a timely manner.

The secondary role will be supporting the IT Manager in the day-to-day technical jobs, which can include networking, server management, workstation setup and general system monitoring.

This role is suited to either an IT graduate looking to work in this type of role, or a candidate with 1 to 3 years first-line engineer experience looking to progress, learn new skills and take on more responsibility.

There is also an opportunity to be a part of digital product development as Mantra Systems expands its range of online services.

Key tasks

Helpdesk support

Responding to and resolving staff, sub-contractors and customer IT problems, logging tickets into the IT Support system (Service Desk Plus) through a prioritisation matrix

System management

Monitoring/ updating existing IT systems and keep relevant information up to date

Remote support

Resolution of problems remotely in a secure and efficient manner

Asset management

Manage new/ existing IT hardware & software

Essential requirements

This role requires a friendly person who can support colleagues and clients with their day-to-day computing issues.

• Previous experience in an IT support role and/ or recent IT graduate
• Lateral thinking for identifying and solving problems
• Ability to work independently and as a part of the team
• Familiarity with Microsoft 365
• Understanding of the ITIL framework
• High proficiency using computer systems in general
• Excellent verbal and written communication skills
• Fluency in English
• Legal right to work in the UK

This role will be office based working from the company HQ in Sheffield. While some home-working will be available, this role is not open to remote-only candidates.

Benefits

• The role offers exposure to a wide range of IT support activities
• Competitive salary, discretionary bonus + 3% employer pension contribution
• Collaborative, supportive and relaxed work environment
• Contribution to meaningful projects that impact healthcare innovation

Full training of our existing IT structure will be provided and the successful applicant will work alongside the IT Manager.