A Medical Complaints Handling service by healthcare professionals

Medical Complaints Handling

The effective processing of complaints is a central component of any effective medical device Quality Management System. Properly handled, complaints are a crucial source of information about the performance of medical devices in real use.

Product complaints fall into two broad categories: technical and medical. While technical complaints are best handled by product experts in-house, medical complaints usually need input from a medical professional, to which many companies in the industry do not have direct access.

Mantra Systems saves money for clients by working with a range of healthcare professionals to deliver contract medical complaints handling services at a fraction of the cost of in-house recruitment. Value for money is assured regardless of work volume, and all services are undertaken within our strict quality assurance framework.

If you have any enquires or questions about our services, we'd love to hear from you.

If you have any enquires about our services, contact our team today.

Make an enquiry

Our other Medical Device Regulation services

  1. Real World Evidence Generation Systems

    Real World Evidence Generation Systems

    We will design and deliver Real World Evidence (RWE) Generation Systems in the form of a Medical Device Product Registry that will enable your company to generate RWE in a way that complies fully with all relevant legislative and regulatory obligations including MDR, GDPR, ISO 13485, ISO 14971 and ISO 14155.

  2. Clinical Evaluation Report (CER) as a writing service

    Clinical Evaluation Report

    The CER is an essential component of every medical device regulatory submission. New regulatory obligations imposed by MDR mean it is more challenging to draft technical documentation. We are highly experienced in drafting CERs in accordance with MEDDEV 2.7/1 rev 4 and guarantee your CERs will be fully MDR compliant.

  3. Medical Risk Management for medial device manufacturers

    Medical Risk Management

    The publication of the new risk management standard BS EN ISO 14971:2019 - Application of risk management to medical devices outlines more stringent expectations for the performance of structured risk analysis than ever before.

  4. A Clinical Evidence Gap Analysis and research for MDR compliance

    Clinical Evidence Gap Analysis

    Ensure that expenditure on expanding your clinical evidence portfolio is targeted to those areas of most critical need. Our clinical expertise will identify important deficiencies in your clinical evidence portfolio and advise how to correct them in the most cost-effective manner possible.

  5. Post Market Surveillance Conduct

    Post-Market Surveillance conduct

    Our expertise in handling and assessing Medical Complaints, analysing clinical evidence gaps, performing risk analysis and building RWE Generation Systems allows us to be your holistic Post-Market Surveillance System generation partner.

  6. Clinical Competitor Analysis for medical device manufacturers

    Clinical Competitor Analysis

    A properly structured analysis of a competitor's clinical evidence portfolio can reveal opportunities for significant competitive advantage and can give indications as to where their products are failing to meet market expectations.

  7. Clinical Evidence Application Training for medical device manufacturer's sales teams

    Clinical Evidence Application Training

    Generating clinical data is expensive and time-consuming. While the primary objective in doing so may be to ensure MDR compliance of your devices, Mantra Systems can ensure that your sales team can effectively use this data to support sales calls.

Do you have any questions about our services?

Contact us