IT Systems Support

We are seeking UK-based applicants for a full-time position in our dynamic and innovative medical device regulatory consulting company

Full-time/ Permanent
£28,000 + bonus + 3% employer pension contribution
Annual Leave
28 days + bank holidays
Rotherham/ Sheffield, UK + remote working
Application closing date
20th July 2023
Job start date
Casual office environment + Cycle2Work Scheme

We are not currently recruiting for this role

Job description

This position fills a new role to work alongside the Systems Manager to provide IT support for the company's activities.

If you are an 'all-rounder' that has a broad spectrum of IT knowledge and can apply your skills to solve technical problems efficiently and effectively, this is an exciting opportunity to develop the IT strategy of a young and growing company.

While the core services of the company are focused on medical device regulation, you will be involved in decision making for the development of IT solutions that are integral to the functioning of these services.

Essential requirements

  • Previous experience in an IT support role
  • Lateral thinking for identifying and solving problems
  • Ability to work independently and as a part of the team
  • Familiarity with Google Workspace and Microsoft services
  • Excellent verbal and written communication skills
  • Fluency in English
  • Legal right to work in the UK

This role requires a friendly person who can support colleagues and clients with their day-to-day computing issues. It is flexible for both on-site and remote working, but because travel to company HQ near Sheffield will be required on a weekly basis, we are only offering the role to UK-based applicants.

Full training of our existing IT structure will be provided and the successful applicant will work alongside the Systems Manager.

Key tasks

System setup & management
Setup, monitoring and updating new/ existing IT systems
IT strategy development
Work with the Systems Manager to develop the IT strategy always with security in mind
Product development
Working within the company to collaboratively design and build new client-facing regulatory products, along with internal software solutions to drive efficiency
Software & hardware curation
Understanding/ research of IT hardware, software and cloud-based systems with the ability to systematically select the best solution based on requirements
Helpdesk support
Responding to and resolving staff, sub-contractors and customer IT problems
Remote support strategy
Resolution of problems remotely in a secure and efficient manner
New staff onboarding
Setting up and guiding new staff on our existing IT systems
Policy writing
Producing and updating documents outlining IT procedures
IT equipment management
Manage existing IT equipment and future procurement

Do you have any questions to ask our team?

Contact us